• Answer calls professionally and provide information about products and services.
• Obtain customers information by answering telephone calls; interviewing clients through surveys and verify the information.
• Provide and collect details from customers regarding their requirements and collect information and details about customer complaints and feedback.
• Keep records of customer interactions, transactions, inquiries, complaints, comments and actions taken.
• Update the information provided by the customers in Salesforce (CRM) and assign it to relevant department.
• Conduct after sales survey with the customers periodically to enhance customer experience.
• Enter customer information into Salesforce (CRM) for business acquisitions, retention and management.
• Ensure to achieve quality assurance target on a weekly & monthly basis.